From your first message to a fully live managed IT support plan — here's exactly what happens, step by step. No surprises, no hidden steps.
Fill out our service request form describing your IT issue or the support plan you need. From startups to established firms — we cover all business sizes.
A Hireskill technician reviews your request, assesses the scope of the issue, and determines the best approach — virtual resolution, guided walkthrough, or scheduled session.
You receive a clear quote for the service or plan. For monthly plans, pay securely via card or bank transfer. One-time services get quoted before any work begins.
Your technician connects virtually via secure screen-sharing — or schedules an on-site visit if needed. Most issues are resolved in a single session.
After the fix, we verify everything is working correctly and implement preventive measures — security patches, data protection configuration, and monitoring setup.
Your system is fixed and secured. Plan subscribers get ongoing monitoring, scheduled updates, and priority access for future issues.
See what's included in each plan at a glance.
Most issues are assessed and resolved within a single virtual session (30–90 minutes). Complex hardware or network problems may take longer, but we'll give you a clear timeline upfront.
Yes — we support Windows, macOS, Linux, iOS, and Android devices. Our technicians are certified across all major platforms.
If we can't resolve it, you don't pay — simple as that. See our Refund Policy for full details.
No. We use professional-grade tools on our end. For virtual sessions, we'll send you a one-click link — no installation required on your side.
Absolutely. We handle everything from router configuration and Wi-Fi optimization to firewall setup, VPN, and employee workstation deployment. Just describe your needs in the request form.