Guides, FAQs, and quick references for Hireskill managed IT services.
Connect with your technician securely from anywhere.
A working internet connection and your device. No software deployment required on your end.
Call +1 (662) 703-6188 or submit a request through the Get Support page.
We send a one-click link via email or text. Click it to open a secure virtual session in your browser.
You'll see a prompt to share your screen. Click "Allow" — you can revoke access at any time.
Your technician resolves the issue while you watch. We explain everything we do.
We can only see what you share. Close sensitive windows before the session. All connections are encrypted.
Keep your devices and data safe.
The basics every business user should have in place.
Enable automatic updates for your OS, browser, and apps. Most digital threats exploit known vulnerabilities.
Use a password manager like Bitwarden or 1Password to generate unique credentials for every account.
Turn on 2FA for email, banking, and social media. Use an authenticator app over SMS.
Hover over links before clicking. If an email seems urgent or too good to be true, it probably is.
Disconnect from internet, don't enter credentials, and request emergency support.
Never lose your files again.
Keep 3 copies on 2 different media with 1 offsite (cloud).
Automatic daily data protections to a secure cloud service. Runs silently in the background.
External drive or NAS configured for scheduled local data protections as a second copy.
We verify data protections work by testing a restore. Peace of mind guaranteed.
Cloud data protection is included in Business Pro ($59/mo). Essentials clients can add it for $10/mo.
Common fixes for Wi-Fi and connectivity issues.
Unplug for 30 seconds, plug back in, wait 2 minutes. This fixes 50% of issues.
Make sure ethernet cables are firmly connected. Loose cables cause intermittent drops.
On your device, forget the network and reconnect with your network key to clear stale data.
Submit a support request. We can assess virtually.
Pricing, payments, and plan changes.
Monthly check-up, security assessments, email support (24-hr response), 10% service discount.
Everything in Essentials + up to 5 devices, priority phone support, 24/7 monitoring, cloud data protection, network security audit.
When am I charged? Monthly, on the same date you signed up. Cancel anytime — no contracts.
Payment methods? All major credit cards and bank transfers.
Upgrade/downgrade? Anytime. Changes take effect next billing cycle.
Refund policy? If we can't resolve your issue, you get a full refund. See Refund Policy.
Quick answers to common questions.
Yes — Windows, macOS, Linux, iOS, and Android.
Absolutely. Router config, firewalls, VPN, Wi-Fi optimization, and ongoing monitoring.
Yes. End-to-end encryption. You control access at all times.
Essentials: 24-hour email. Business Pro: priority phone, typically under 2 hours.
Contact us for enterprise pricing.
Registered in Sheridan, Wyoming (USA). Serving clients nationwide via virtual managed services.